Frequently Asked Questions (FAQ)

1. Is ESYBY a physical store?

No, ESYBY is an online-only store. We operate digitally and ship products directly to customers across the UAE.

2. Where is your warehouse located?

We maintain a warehouse for dispatch and logistics only. It is not open to the public and does not offer in-person shopping or customer service.

3. How long does shipping take?

Shipping times vary by location and courier. Most orders are delivered within 3–7 business days. Delays may occur due to customs or holidays.

4. Do you offer refunds?

We do not offer refunds. However, we provide replacements for incorrect, damaged, or faulty items. Please report any issues within 30 days of delivery.

5. How do I request a replacement?

Contact our support team via email or our contact form. Include your order number and photos of the issue. We’ll guide you through the process.

6. What payment methods do you accept?

We accept secure payments via major credit/debit cards and trusted third-party gateways. All transactions are encrypted for your safety.

7. Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS.

8. Are your products authentic?

Yes. We work with verified suppliers to ensure product quality, accuracy, and reliability.

9. Do you ship outside UAE?

Currently, we only ship within the United Arab Emirates.

10. How can I contact customer support?

You can reach us via our Contact Us page or email us at support@esyby.com. We’re available Sunday–Thursday, 10 AM to 6 PM (UAE time).