Effective Date: April 29, 2025
Thank you for shopping at ESYBY. We’re committed to making your experience smooth and satisfying. This policy outlines how we handle replacements for incorrect, faulty, or damaged products. By placing an order on our website, you agree to the terms below.
Replacement Eligibility
We only offer replacements for products that arrive:
- Incorrect
- Faulty
- Broken or damaged
We do not offer replacements for “change of mind” or personal preference.
Timeframe for Complaints
- You must report any issue within 30 days of delivery.
- If you request a replacement within 7 days, it will be processed free of charge.
- After 7 days, replacement may incur additional charges.
How to Request a Replacement
To start the process:
- Email our support team with a video showing the issue.
- Our team will review and may offer usage guidance if the product is not faulty.
- If the product is confirmed faulty, we’ll proceed with one of the following:
Option A: Ship It Back
- Send the product (with original box and accessories) to:
Tazah Global LLC
Warehouse #13, Plot #4488
Al Sajaa Industrial, Sharjah, UAE - Once received, we’ll ship your replacement within 5 working days.
Option B: Courier Pickup
- We’ll arrange pickup and send a replacement within 14 working days.
- Please pack the product securely with all original components.
Refund Policy
We do not offer refunds. All eligible issues will be resolved through replacement only.
Need Help?
Reach out to our support team anytime via contact form or email. We’re here to help and will respond as quickly as possible.